At Kvell, we share powerful lessons developed by Kvell team in the continual pursuit of excellence with regard to the customer experience. Leadership and employee excellence, an exceptional customer experience and sustaining business results—these universal pillars are key elements. Together, We forge an enduring bond between inspired leaders, motivated employees, satisfied customers and an organization's ability to continually reinvent and grow the brand.
During this course, learn about the methods that continue to drive the business operations. You'll start to think differently—outside the constraints of old frameworks. When you adapt our insights to fit your organizational needs, you'll gain the tools to make a positive impact and see results that you can sustain.
Adapt Kvell’s business insights to assess and improve your organization
Learn to communicate a leadership vision that inspires dedication and commitment among employees
Apply key elements of the Kvell employee engagement strategy to strengthen your culture
Cultivate an organization that supports consistent delivery of exceptional quality service
Foster a collaborative environment that draws on the creative resources of your entire organization
Practice time-tested principles for building and fortifying your brand
Kvell insights and illustrations are beneficial to those who are involved in planning and implementing departmental level strategy and above, taking up improvement initiatives and cascading the organizational goals down the line.
Gain proven insights that can be adapted to your organization. In this course, you'll come away with an understanding of the following ideas:
Revealing the power of a leader's values and vision
Maintaining a corporate culture created by design
Establishing exceptional quality service
sustaining customer focus to grow the brand
Creativity as a competitive advantage
Discover Kvell's perspective on leadership and how you can adapt it for yourself. Kvell's leaders proactively work to align their values with the company's vision and communicate these concepts to all members of the organization in a compelling manner. The result is a motivated and productive workforce. Learn how to align the processes and procedures of your organization with your personal and organizational values.
Gain insights into hiring the people that best fit your work culture. Kvell's training strategies encourage employee confidence while reinforcing the organization's culture. Learn how to shape the culture according to your company's values, vision and desired behaviors. Create a supportive environment of genuine care shown through employee recognition, including support of the person as a whole—all key to retaining employees.
Examine the time-tested techniques behind Kvell's renowned service culture. See why our attention to detail is crucial to creating a consistent, successful environment for both employees and customers. Learn about the origins of service standards and processes that raised the bar for an entire industry. Also discover how customer perception correlates to customer satisfaction and how it can affect you and your organization.
Explore techniques used to retain customers for life and identify ways to deliver more effectively on your organization's brand. Kvell has been creating lasting customer relationships and producing strong business results from the very beginning. Learn about the impact brand loyalty can have on financial performance and reputation.
Foster and organize the creative energy of your employees. Learn how to harness the diversity and depth of your workforce and unearth fresh sources of new and innovative solutions to everyday business challenges. In this course, you'll see how you can use your organizational identity as a tool to encourage and enable creative decision-making.